This explains what information we gather, how we use it, and how we protect it.
1. What Information Do We Collect?
- For Orders: We collect your name, address, and email when you buy something.
- For Browsing: We automatically receive your IP address (your computer's internet address) and details about your web browser and operating system. This helps us ensure the site works properly for you.
- For Marketing: We use your email to send you updates and information if you sign up for it.
2. How Do We Get Your Consent?
- Implied Consent: When you give us your personal details to perform a transaction eg. pay, deliver or return a product, you consent us to use the information for that transaction.
- Expressed Consent: We will get your consent if we want to use your information for anything else, like marketing, for your clear permission first, and you will have the chance to decline.
3. When Would You Share My Information?
- We only share your information if the law forces us to or if you break our Terms of Service.
4. What About Shopify (Our Online Platform)?
- Our online shop is powered by Shopify Inc.
- All your data is securely stored within Shopify's system behind a firewall.
- Credit Card Payments: If you pay directly, Shopify handles and stores your encrypted credit card data. This is done according to strict security rules (PCI-DSS). Your card details are deleted after the purchase is complete.
5. What About Other Companies (Third-Party Services)?
- We use other companies (like payment processors and shipping carriers) to perform services for us. They only get the information necessary to do their job.
- Important: These providers have their own privacy rules. You should read them, especially since they might be located in a different country (jurisdiction) than you or us. This means your data could be subject to the laws of that other country.
- Once you leave our site (e.g., to go to a payment gateway), our policy no longer applies.
6. How Do You Keep My Data Safe (Security)?
- We use standard, recommended precautions to protect your personal information from being misused or lost.
- We use SSL encryption and an advanced encryption method (AES-256) to protect your credit card information. While nothing on the internet is 100% secure, we follow all industry-best practices (including PCI-DSS).
7. What Are Cookies?
- Cookies are small files that help the store function. They:
- Store information about your session (like where you came from).
- Keep track of what you put in your shopping cart.
- Help us count the number of visits to our store.
- The original policy lists the cookies we use so you can decide if you want to opt-out.
8. Who Can Use This Site (Age)?
- By using this site, you confirm you are either the legal age of adulthood in your area or that you are that age and have given consent for any minor dependents to use the site.
9. Will This Policy Change?
- Yes, we can change this policy at any time, so please check it often.
- Any changes take effect immediately once posted on the website.
- If major changes occur, we will notify you here.
- If our store is sold or merged, your information may be transferred to the new owners.
Questions & Contact If you need more information, please contact our Privacy Compliance Officer at retails@ghostbird.my.
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